Senior Global Technical Support Engineer

As one of the leading providers of anaesthesia products and services in the UK, we have a vacancy for a Senior Global Technical Support Engineer to join our Global Technical Support team. The successful candidate will be responsible for first-line technical and customer support, case management, and technical/application training.

Job title

Senior Global Technical Support Engineer

Job type

Permanent

Job description

The successful candidate will be a self-sufficient, adaptable, highly motivated and organised individual who enjoys a challenge (and to be challenged). The role is a full-time, office-based position at Penlon’s global headquarters in Abingdon, Oxfordshire, with a regular requirement for domestic and international travel.

Responsibilities

• First-line technical and customer support care
• Managing the case handling tracking system
• Supporting internal customers
• Escalation of cases
• Issue resolution (remotely and in-person)
• Technical and applications training
• Test procedure, training literature and Change Request generation

Required Qualifications and Experience

• Degree/technical qualification in an Engineering subject (Biomedical, Electronics, IT)
• Minimum of 5 years of experience working as a Bio-Med/Engineer within the medical equipment world and in a similar role
• Experience with Life Support equipment (Anaesthesia/ICU) would be an advantage, but not essential
• Ability to work in the UK and travel freely globally
• Strong attention to detail and ability to manage multiple priorities
• Proficiency in Microsoft Word, Excel, and Outlook
• Good communication skills and the ability to liaise with customers effectively

Contact

Please send a cover letter and CV to:

sharon.hopgood@penlon.com

Please clearly state your name and the job title you are applying for in the subject/title of the email.

Alternatively, call 01235 547 000 and ask for HR Recruitment.

Recruitment agencies

Please note that we only use pre-approved recruitment agencies and do not accept unsolicited candidate details.