Penlon Customers Enjoy High Quality Products and Positive & Responsive Customer Service

Penlon recently completed our annual international customer feedback survey, and the overall response was very encouraging. 

We are proud to report that the results were very positive. There was a particular focus on the quality of our products, with over 90% of respondents saying Penlon products were 'High' or 'Very High Quality', which is a testament to the capability of our engineering, production and quality systems. Most respondents (80%) also said that Penlon products are 'High' or 'Very High Functionality' and are 'Easy' or 'Extremely Easy to Use'.

More than 85% of customers who took part in the survey rated their customer service experience with Penlon positively. Furthermore, 96% of respondents said Penlon is responsive to their product queries, whether from the sales team, service team or the many colleagues that provide additional information where needed.

As a manufacturer of world-class medical equipment, our culture of continuous improvement is at the heart of what we do. Encouragingly these survey results showed that our customers would like to see changes in areas that have already been identified internally as a priority. The future for Penlon, our products and customers, is looking good!